Privacy Policy 

Frens Chocolate gathers customer information with the aim of enhancing your experience with us. We highly value your privacy and are dedicated to responsibly managing and utilizing the collected information. This privacy policy specifically addresses the utilization and disclosure of personal information obtained from you. By either visiting our website, providing your information, or engaging in any transactions with us, you acknowledge and agree to the practices outlined in this privacy policy.

Your acceptance of this policy is expressed through actions such as displaying, using, or accessing the Frens Chocolates Website, registering for an account, placing an online order, requesting a catalog, submitting information via the website, or allowing someone else to perform any of these actions on your behalf. If you disagree with this policy, kindly refrain from registering an account, using, or authorizing others to use the Frens Chocolates Website or its services. 

For any inquiries or concerns regarding this policy, please reach out via email to

Note:18 years or older to register as a Member or use

Frens Chocolates places a high priority on safeguarding the privacy of our valued customers. We hold our customers in high regard and honor their privacy. Information is gathered from you through our website to facilitate communication about our products, services, and promotions. Your name and personal details are not sold or disclosed to any external non-affiliated entity, except in specific situations where we may share information with external consultants or companies. This sharing is solely for the purpose of aiding the functionality of the website or assisting in our business operations.

It's important to note that this Privacy Policy pertains exclusively to information collected via our website and does not extend to any offline information collection, including data gathered by our third-party wholesale retail partners.

This Privacy Policy provides insight into the Personal Information we collect, the reasons behind its collection, how we utilize it, and instances when we share it with third parties. Additionally, it outlines the choices you have concerning the collection and utilization of specific information.

What we gather and how we utilize it: The terms "personally identifiable information" or "personal information" refer to any data that can identify you, such as your name, address, telephone number, etc.

You can explore most of our web pages without disclosing personal information. If we do collect such information, it is typically for the purpose of direct communication, contests, promotions, etc. Here are examples of how such information may be collected and used:


Our email newsletter communicates new product availability, store events, promotions, and discounts. Users opting for newsletters need to provide a valid email address. Real names are not obligatory. By various interactions on our websites, you may join our email list. Frens Chocolates does not share email addresses with third parties; they are used solely for direct marketing communications to our customers.


Email addresses submitted for contests or sweepstakes determine and notify winners and may be used for follow-up newsletters. Users can opt-out at any time, and their email addresses will be removed from further mailings.


When buying Frens Chocolates products, you may provide information such as name, address, phone number, email, and credit card details. The decision to provide this information is entirely yours, but not doing so may restrict your ability to purchase products or access certain services on our website.


To change or delete your information and preferences, send a written request to Include your full name, address, email, and phone number. Note that it may take up to two weeks for your request to be effective.


We may use cookies to personalize pages, mark links, or remember preferences. Users can set browsers to reject cookies, but this may affect the use of some products/services.


We may track domain names, IP addresses, browser types for aggregate traffic patterns. This information is not linked to personal data.


Your Frens Chocolates account is password-protected. We will never ask for your password in unsolicited communications. You are responsible for password secrecy. Sensitive information is encrypted with SSL technology.


Our site may have links to third-party sites. Frens Chocolates is not responsible for their content or privacy practices. Users are encouraged to read the privacy statements of such sites.