Terms Of Service

Terms of Service

Welcome to Frens Chocolates!

Please read these Terms of Service carefully before using our website.

1. Acceptance of Terms:

By accessing or using our website, you agree to comply with and be bound by these

2. Changes to Terms:

We reserve the right to modify or revise these Terms of Service at any time. Any changes will be effective immediately upon posting on the website. Your

continued use of our services after changes are posted constitutes your acceptance of the modified terms.

3. Use of Services:

You agree to use our services for lawful purposes only and in accordance with these Terms

of Service. You are responsible for maintaining the confidentiality of account information and passwords.

4. Intellectual Property:

All content, logos, and trademarks on our website are the property of Frens Chocolates and are protected by intellectual property laws. You may not use, reproduce, or distribute any content from our website without our prior written consent.

5. User Conduct:

You agree not to engage in any activities that may disrupt or interfere with the proper

functioning of our website. Prohibited activities include but are not limited to hacking, scraping, spamming, or any unlawful behavior.

6. Privacy:

Your use of our services are also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

7. Limitation of Liability:

Frens Chocolates is not liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our services. Our maximum liability is limited to the fees you have paid to us.

8. Termination:

We reserve the right to terminate or suspend your access to our services at our discretion, without notice, for any conduct that we believe violates these Terms of Service or is harmful to other users or us.

9. Governing Law:

These Terms of Service are governed by and construed in accordance with the laws of the United States of America. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in the United States of America.

10. Returns:

Due to the perishable nature of our products, Frens Chocolates are not eligible for returns. However if you feel warranted please reach out to Customer Service within 24 hours of receiving the package with a description and photograph showing the item.

A Frens Chocolates Customer Representative will act appropriately on a case by case basis.

Frens Chocolates reserve the sole right to decide if reshipment on the qualifying item is needed.

11. Melt Proof Guarantee:

Frens Chocolates offers a melt proof guarantee on 2 Day/Next Day Shipping only.

Limitations on the guarantee:

Guarantee not valid if there is an error on the shipping address, including the failure to provide apt numbers when applicable

Guarantee not valid on multiple delivery attempts.

Guarantee not valid if there is any delay to your order due to Carrier rerouting or weather conditions.

What Qualifies as melting?
The bar has lost shape and is no longer solid. Bars that arrive slightly soft to touch and are still in bar form does not qualify. However if you feel warranted please reach out to Customer Service within 24 hours of receiving the package with a description and photograph showing the item.

12. Sales Taxes:

Frens Chocolates does not collect sales taxes on your behalf. Customers will be responsible for their own individual sales tax payments according to their state/county laws.

If you have any questions or concerns about these Terms of Service, please contact us at hi@frenschocolates.com.

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Terms of Service